Tag Archives: Service

6 Ways Small Businesses Can Survive In A Crazy Economy

Contrary to popular belief, small businesses can survive a crazy economy by taking some proactive steps.

    Provide spectacular customer service — every time. Have a friend or colleague visit your business and provide feedback from a customer’s perspective. This person should be unknown by your staff and willing to provide a candid assessment.
    Make sure your front and back office work like a well-oiled machine. Are the front line and the back office telling your customers the same thing?
    Manage your customer relationships — return customers take the least amount of effort — use that to your advantage. Keep in touch often.
    Review your strategic plan monthly (weekly is even better). Make sure you’re doing the things that will get you where you want to go.
    Adjust your strategic plan as necessary. Your “smallness” makes you more flexible.
    Communicate, communicate, communicate — with your employees and your customers. Nurture those relationships. Ask for feedback often.

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Write Attention Getting Advertisements

The most important aspect of any business is selling the product or service. Without sales, you aren’t generating any income and your business will die. All sales begin with advertisments. To build sales the ad must get the buyer to act. The ad writer must know what he or she wants the buyer to do.

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Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service that creates customers for life.

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The Beginner’s Mail Order Opportunity Guide

The “Mail Order” business is not a business of itself, but isanother way of DOING business. Mail Order is nothing more or lessthan selling a product or service via advertising and the offersyou send out by mail. Therefore, to start and succeed in a mail order business of your own, you need just as much, and in some cases, more business than you would need in any other mode of business.

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Customer Service – A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different?

Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why – because the occurrences are so few and far between!!!

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Top 10 customer service tips

1. Hire people who have a service attitude. Some people
simply enjoy serving others, their organizations, and even
their communities. The spirit of service dominates their
personality. This attitude of service has nothing to do with
money or background, and people who have this attitude
are not necessarily the most outgoing or bubbly. This type of
person will move your business forward. These people
make the best salespeople as well.

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Why Have a Website?

Money. For any business, the ultimate goal for having a website is to make money.
Your site is not a status symbol, it’s a tool, designed to make more money for your
business.

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Customer Service A Chicken’s Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there